Becoming the Change: Leadership Behavior Strategies for Continuous Improvement in Healthcare

by John Toussaint, Kim Barnas

Overview

Two renowned experts in healthcare transformation show how leaders are implementing behavior-driven strategies to ensure quality care and create lasting change.

Healthcare is in the midst of a massive disruption. With financial structures in tatters and the future uncertain, this is the moment to begin the revolution. But first, leaders need to learn how to support staff at all levels as they make transformational improvements in care. This book demonstrates that real change is very personal and has to start at the top―whether you’re an executive, governing board member, manager, or physician.

A powerful new approach to healthcare leadership, this book showcases executives in health systems around the world as they:

• Practice behavior-based solutions to organizational problems
• Learn how to support continuous improvement
• Be more present in their leadership role
• Learn how to reflect and assess themselves as leaders
• Achieve better results for patients

Drawing on a wealth of behavioral research, industry case studies, and personal insights from healthcare professionals, the authors explore how change actually happens—from the inside out, top to bottom, throughout the whole organization. You’ll learn how healthcare systems led by people who are compassionate, principled, and engaged can undergo profound and lasting transformation. Find proven strategies for cultivating principle-driven behaviors that can turn the remotest possibilities on the healthcare horizon into a new working reality.

This is more than a leadership guide to revolutionizing healthcare. This is about being a force for change that makes life better for patients, caregivers, and all stakeholders. If you want to take the lead in making change happen, start with Becoming the Change.

Product Details

ISBN-13:	9781260461688
Publisher:	McGraw-Hill Professional Publishing
Publication date:	08/28/2020
Pages:	272
Sales rank:	454,098
Product dimensions:	5.90(w) x 9.10(h) x 1.20(d)

About the Author

John Toussaint, MD, is the founder and former CEO of Catalysis, the first mission-driven, non-profit organization to develop educational programs to help improve the healthcare industry. He is the former CEO of ThedaCare, Wisconsin’s largest healthcare provider, and the author of the bestselling On the Mend.

Kim Barnas is a recognized authority in creating fully integrated leadership in hospitals around the world. She is the current CEO of Catalysis, a former hospital president, and the author of Beyond Heroes: A Lean Management System for Healthcare, winner of the Shingo Prize in 2014.

Table of Contents

Preface ix

Introduction: The Current State of Healthcare 1

Part I Changes

1 What Change Looks Like 17

2 Governing the Change 31

3 Change and the Chief Executive 55

4 Coaching 71

5 Frontline Leaders 89

6 Becoming Partners 101

7 Start Here: The Assessment 119

Part II Instruments

8 The Personal A3 143

9 Your Radar Chart 157

10 The X Matrix for Strategy 171

Part III Opportunities

11 Reinvention 187

Acknowledgments 209

Appendix 215

Bibliography 239

Index 241