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Better Than I Found It: Stories of Patient Experience and Healthcare Leadership

By Katherine Kalthoff
eBook
$9.99
By Katherine Kalthoff
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Katherine Kalthoff is a healthcare leader determined to change the perception of patient experience from that of pillow fluffing and valet parking to one of genuine connection, quality and safety. Based on her 25+ years in the field, Better Than I Found It is a collection of true stories about healthcare leadership and patient experience. With humor and humanity, Kate reminds us that good patient experience means good staff experience. If you've ever worked in healthcare, led a team, been a...

Categories

BiographyMedical Figures & Patient NarrativesMedical FiguresHealth-Related Professionals - Biography