BIFF: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns

We live in an age of rapid change and instant communication. We also live in a culture of blame and disrespect...

Has anyone ever told you:

• “It's all your fault!”
• “You should be ashamed of yourself!”
• “You're a disgrace to your [family][community][country][team][profession][party][you fill in the blank]
• “What's the matter with you? Are you crazy? Stupid? Immoral? Unethical? Evil?”

And then were you told everything that's “wrong” with you and how you should behave?

It's not about you!

Let'...