Breaking Banks: The Innovators, Rogues, and Strategists Rebooting Banking

Breaking Banks: The Innovators, Rogues, and Strategists Rebooting Banking

by Brett King


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Product Details

ISBN-13: 9781118900147
Publisher: Wiley
Publication date: 05/05/2014
Pages: 288
Product dimensions: 6.20(w) x 9.10(h) x 1.00(d)

About the Author

BRETT KING is widely considered the foremost globalexpert on retail banking innovation. He achieved internationalacclaim for his bestselling book BANK 2.0, which toppedcategory lists in the UK, USA, Germany, Japan, Canada, France,Russia, and Asia. King is the founder and CEO of Moven, a retailmobile service money service, and hosts the BREAKING BANKS RadioShow. He was voted American Banker’s Top Innovator of theYear in 2012.

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Table of Contents

Acknowledgments xi

About the Author xiii

Introduction: An Industry Being Reborn and Reinvented xv

Chapter 1: A New Take on Credit and Lending 1

Chapter 2: The Era of the Faster, Smarter Payment 23

Chapter 3: Banks that Build Their Brand without Branches 47

Chapter 4: How the Crowd Is Changing Brand Advocacy in Banking 71

Chapter 5: Not Your Father's Banking Habits 91

Chapter 6: Is Bitcoin the End of Cash? 115

Chapter 7: Moving from Personal Financial Management to Personal Financial Performance 137

Chapter 8: When Technology Becomes Humanlike, Does a Real Human Provide a Differentiated Experience? 151

Chapter 9: Here Come the Neo-Banks! 165

Chapter 10: Building Experiences Customers Love 197

Chapter 11: Money Can Buy Happiness 223

Conclusion: We're Not Breaking Banking, We're Rebooting and Rebuilding It 239

Index 253

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