This is the first book to focus on the people side of knowledge management--what it takes to get employees to contribute to a knowledge system. Robert Buckman explains how to orchestrate this culture change, drawing from the lessons learned by Buckman Laboratories--the leader and pioneer in knowledge management--in implementing award-winning knowledge systems. His book is a practical primer on how organizations can move from "hoarding" knowledge to "sharing" it, building a global strategy that allows them to respond faster than the competition to any customer's need on a global basis. Buckman reveals how to:
- Combat the biggest problem with implementing knowledge management--creating the culture that supports it
- Increase the speed of innovation globally across an organization
- Resolve technical problems quickly
- Make immediate, informed decisions to help solve customer issues
- Create new products based on customer input and demand
This is the first book to focus on the people side of knowledge management--what it takes to get employees to contribute to a knowledge system. Robert Buckman explains how to orchestrate this culture change, drawing from the lessons learned by Buckman Laboratories--the leader and pioneer in knowledge management--in implementing award-winning knowledge systems. His book is a practical primer on how organizations can move from "hoarding" knowledge to "sharing" it, building a global strategy that allows them to respond faster than the competition to any customer's need on a global basis. Buckman reveals how to:
- Combat the biggest problem with implementing knowledge management--creating the culture that supports it
- Increase the speed of innovation globally across an organization
- Resolve technical problems quickly
- Make immediate, informed decisions to help solve customer issues
- Create new products based on customer input and demand
Building a Knowledge-Driven Organization
300
Building a Knowledge-Driven Organization
300
Product Details
| ISBN-13: | 9780071455008 |
|---|---|
| Publisher: | McGraw Hill LLC |
| Publication date: | 03/15/2004 |
| Sold by: | Barnes & Noble |
| Format: | eBook |
| Pages: | 300 |
| File size: | 2 MB |