Business Conflict Resolution

Runde and Flanagan once said the better able team members are to engage, speak, listen, hear, interpret and respond constructively, the more likely their teams are to leverage conflict rather than be leveled by it. And Dale Carnegie reminds us when dealing with people, remember, you're not dealing with creatures of logic, but creatures of emotion. Handling conflicts in the workplace can be an intimidating and unattractive prospect. But handling them badly or not handling them at all is sure...