Business Process Management: Analysis, Modeling, Optimization, and Controlling of Processes

This textbook bridges the gap between business-administrative and organizational methods and their digital implementation, since process management increasingly means shaping operational tasks. In addition to methodological fundamentals, the book offers many practical examples and exercises. Prof. Gadatsch’s book is now considered the “current classic”, the authoritative standard work for IT-supported design of business processes. The eleventh edition has been improved and adapted to the re...