Business Process Management: 9th International Conference, BPM 2011, Clermont-Ferrand, France, August 30 - September 2, 2011, Proceedings

This book constitutes the refereed proceedings of the 9th International Conference on Business Process Management, BPM 2011, held in Clermont—Ferrand, France, in August/September 2011. The volume contains 22 revised full research papers carefully reviewed and selected from 157 submissions, as well as 5 industrial track papers and abstracts of three invited talkes. The papers address innovative research of highest quality from computer science, management information science, service—oriente...