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Business Process Mapping: Improving Customer Satisfaction

By J. Mike Jacka, Paulette J. Keller
Hardcover
$73.00
By J. Mike Jacka, Paulette J. Keller
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Praise for Business Process Mapping IMPROVING Customer Satisfaction SECOND EDITION

"A must-read for anyone performing business process mapping! This treasure shares step-by-step approaches and critical success factors, based on years of practical, customer-focused experience. A real winner!" —Timothy R. Holmes, CPA, former General Auditor, American Red Cross

"Paulette and Mike make extensive use of anecdotes and real-life examples to bring alive the topic of business process mapping. From t...

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