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Call Center: A Focus on Customer Service

By Gwen Foster Oglesby
eBook
$6.99
By Gwen Foster Oglesby
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A customer service expert offers practical strategies for call center managers who want to inspire their employees to be there best.

Gwendolyn Oglesby has built her entire career working in customer service, creating environments and experiences that are as positive for employees as they are for customers. Now Oglesby shares the tools and strategies she has developed for improving customer service skills, managing employees, and building a successful team culture.


In Call Center, Oglesby t...

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BusinessBusiness Life & CareersBusiness Life & SkillsBusiness Life - General & Miscellaneous