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Challenging in Delivering Quality Services: Balancing Customer Expectations and Perceptions in Airline Industry: Case Study: Norwegian Airline

By Calvin Monroe
eBook
$19.61
By Calvin Monroe
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Bachelor Thesis from the year 2012 in the subject Business economics - Operations Research, grade: A, King's College London, language: English, abstract: Norwegian airline operator has been offering airline services for quite a long time, frequently among the Scandinavian countries. However, the condition for service quality has been deteriorating for the last couple of decade. Despite the many researches done to dig out the factors that could be adjusted to favour service quality, not much...