Erika Andersen says avoiding change has been a historical imperative. In this book, she shows how we can overcome that reluctance and get good at making necessary change. Using a fictional story about a jewelry business changing generational hands, Andersen lays out a five-step model for addressing both this human side of change and its practical aspects:
Step 1: Clarify the change and why it’s needed—Get clear on what the change is and the benefits it will bring.
Step 2: Envision the future state—Build a shared picture of the post-change future.
Step 3: Build the change—Bring together a change team, engage key stakeholders, and plan the change.
Step 4: Lead the transition—Build a transition plan that supports the human side of the change, then engage the whole organization in making the change.
Step 5: Keep the change going—Work to make your organization permanently more change-capable.
With opportunities to self-reflect and try out the ideas and approaches throughout, this book is a practical guide to thriving in this era of nonstop change.
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About the Author
Table of Contents
1 How Change Has Changed 1
2 We Prefer Stability 10
3 Let the Rewiring Begin 15
4 Changing on Three Levels 34
Leaders, Individuals, and Organizations
5 The Five-Step Change Model 66
6 Start at the Beginning 88
Step 1 Clarify the Change and Why It's Needed
7 What Change Will Bring 118
Step 2 Envision the Future State
8 The Heart of the Effort 134
Step 3 Build the Change
9 Engaging the Whole Organization 175
Step 4 Lead the Transition
10 To the Future 206
Step 5 Keep the Change Going
11 On Becoming Change-Capable 224
About the Author 247
About Proteus 249