Change Your Business with NLP: Powerful tools to improve your organisation's performance and get results

by Lindsey Agness

Overview

Transform the way your business works. Neuro-Linguistic Programming (NLP) techniques can be applied to all business challenges. As a leader or manager in either the public or private sectors, whatever your industry or size of organisation, you can use NLP to improve your business by changing the mindsets of everyone you work with.

When tailored for practical business application, NLP can help you to identify and deliver efficiencies, hold onto clients in the midst of increasing competition, improve morale and increase organisational performance and results.

Change Your Business With NLP is the first genuinely practical guide for managers, showing how to use NLP techniques to overcome specific business problems. You will learn how to:

• Improve your results as a leader
• Build an exceptional team
• Manage change more effectively
• Change your organisation’s culture
• Create more effective client and customer relationships
• Transform your presentation skills
• Increase the overall performance of your business

Bestselling author Lindsey Agness, an international change management consultant and certified trainer of NLP, uses step-by-step techniques and a broad range of case studies to show you that NLP can deliver measurable results in business.

Product Details

ISBN-13:	9781907312403
Publisher:	Wiley
Publication date:	11/03/2010
Pages:	344
Product dimensions:	5.20(w) x 8.40(h) x 0.80(d)

About the Author

Lindsey Agness is head of The Change Corporation, running courses and seminars for companies and individuals. Before setting up her company she was a corporate change management consultant at one of the top global firms — meaning she can bridge both the business and personal development market. She is one of the first female NLP masters and is a warm and compelling speaker who has recently at the Vitality Show, Fab at 50 Show and Success University.
Lindsey was a Finalist in the Entrepreneur of the Year Award in 2007 & 2008.

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Table of Contents

Introduction: Why is NLP important for business" xi

Part 1 Transforming Leaders with NLP 1

1 Building strategies for success 3

2 A winning state of mind 31

3 Modelling world-class performance 63

Part 2 Transforming Teams with NLP 83

4 Constructing high-performing teams 85

5 Encouraging creativity in your team 117

6 Having courageous conversations 137

Part 3 Transforming Organisations with NLP 157

7 Managing change effectively 159

8 Changing the rules of the game 189

9 Developing global organisations 211

Part 4 Transforming Customer Service with NLP 229

10 Influencing with integrity 231

11 Powerful presentations 259

12 Exceeding customer expectations 275

Are you ready" 287

What next" 295

Appendix 1 NLP Grid 298

Appendix 2 Language used by different representational systems 301

Appendix 3 What have you learned about NLP" 303

Bibliography 309

About the author 311

Acknowledgements 313

Index 315