Changing Information Services and User Experiences

This book publication focuses on changing information and reference services across international academic libraries in the post-pandemic era. The scope of the book aims at four main themes: addressing the user experience, tracking user journeys, marketing and outreach efforts, and user-centered learning and reference services. This includes topics such as: student reading habits, student/faculty survey results, assessment of services, the one-stop shop service model, the library website, t...