Church Conflict: From Contention to Collaboration

You love your work. You love the people--most of the time. They respect you, most of the time. You work together with colleagues, staff, and laity, with energy and enthusiasm, most of the time. But then something goes wrong: a word spoken in anger, a misunderstanding, and things turn sour. What do you do? How do you deal with conflict, whether it be long or short-term, low or high intensity?

Conflict is a part of the human predicament, yet it need not define or control your ministry. This b...