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Cognitive Work Analysis: Coping with Complexity

By Daniel P. Jenkins, Neville A. Stanton, Guy H. Walker
Paperback
$79.99
By Daniel P. Jenkins, Neville A. Stanton, Guy H. Walker
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'Complex sociotechnical systems' are systems made up of numerous interacting parts, both human and non-human, operating in dynamic, ambiguous and safety critical domains. Cognitive Work Analysis (CWA) is a structured framework specifically developed for considering the development and analysis of these complex socio-technical systems. Unlike many human factors approaches, CWA does not focus on how human-system interaction should proceed (normative modelling) or how human-system interaction ...

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