Communicate with Confidence, Revised and Expanded Edition: How to Say it Right the First Time and Every Time

The classic business communication guide—updated for smart phones, social media, and other digital platforms

Communicate clearly, tactfully, and confidently in any situation, including:

• Being persuasive
• Running productive meetings
• Asking the right questions
• Coaching
• Negotiating
• Resolving conflicts
• Responding to insults
• Offering praise
• Delegating responsibilities
• Crossing cultural divides
• Networking at events

“Communicate with Confidence! is . . . the clearest, most comprehensive, and most cr...