Computing in Organizations: Myth and Experience

"Is any image in modern times more evocative of social change than the computer? Popular mythology ascribes extraordinary powers to computers in the ordering of human affairs. Computers are seen as instruments of social transformation and economic change. Indeed, it is hard not to find computers in the modern workplace, let alone in the home. They are ubiquitous in government offices, businesses large and small alike, the school, and not-for-profit organizations. In this meticulously resear...