Confessions of a Call Centre Worker

Have you ever wondered what it's like to work in a call centre? Imagine speaking to members of the public fifty or more times every day, always having to be courteous and professional regardless of what they say to you. Could you keep your cool while talking to all levels of stupid? Would you be able to wear a headset all day without wanting to throw it out of the window? All calls are recorded, analysed and timed to the second. Average handling time (AHT) is discussed as if it's the very m...