Conflict 101: A Manager's Guide to Resolving Problems So Everyone Can Get Back to Work

Learn how conflict is created, how to respond to it, and how to manage it more effectively so that your team can get back to doing what it does best: producing top results for your organization.

From mild disagreements to major personnel blowouts, conflict in the workplace is unavoidable. Conflict 101 employs research, humor, and relatable anecdotes to help readers more deeply understand:

• what it takes to build trust,
• harness negative emotions,
• encourage apologies and forgiveness,
• use a ...