Conflict Management in the Workplace: Understand, Navigate, Prevent

This book on conflict management offers its readers the practical tools they need to understand conflicts and engage them skillfully. When you know what to look for and what questions to ask, you will feel confident to address emerging conflicts proactively. You might even start finding that conflicts are really interesting rather than uncom­fortable. The vocabulary, techniques and strategies presented in this book will equip the readers to handle difficult conversations, develop strategies...