The Convergence is here. Each day the human race becomes more connected and interdependent. There is no longer a choice in the matter. There is no turning back.
All aspects of human life are rapidly converging at an intersection of people, business, and environment. With potential for either a historic integration or catastrophic collision, leaders have two clear choices: remain committed to profits above all else; or shift to a human-centric approach that embraces this convergence.
Author Deborah Westphal, a leader in future-focused strategy, leverages her experiences working with some of the world’s most innovative business leaders, to show how the interests of people (as human beings, not customers), overlap with those of companies in ways never before seen. Convergence charts the path forward for those leaders―particularly in business―who seek to shift to a human-centric mental model. This approach addresses realities from our converging world not necessarily related to a company’s business operations, often integrating a tangible response with a change in the company’s core values. Simply put, to be human-centric prioritizes the success of people and redefines success for a company.
“Westphal’s Convergence is a call to action to create the future of humanity rather than stand by. Her words of wisdom and lessons shared cannot be more timely than in this very moment when humanity is in crisis. In the midst of COVID-19, environmental disaster, and ever accelerating technological change, Convergence makes the case for authentic leadership and challenges us to rethink our primary purposes of doing business: to serve humanity.” Diana Rau, Chief Experience Officer & Cofounder, twine.nyc | Forbes 30 Under 30
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About the Author
In 1999, Alvin Toffler tapped her as one of the founding members of his eponymous consulting firm. Since that time, she has guided leaders across the globe to challenge biases, ignite ideas, and build connections and resilience for a secure and sound future. The list of organizations she has supported includes Lockheed Martin, Northrop Grumman, Marriott, U.S. Air Force, Baxter International, Bayer, Heinz, Microsoft, Koppers, PPG, DARPA, National Security Agency (NSA), Loral Space Systems, NASA, Qwest, Verizon, and Westinghouse.
Deborah is an active speaker who has presented perspectives on human-centric leading to numerous organizations. She has authored hundreds of short-form essays and blogs, numerous talks, and the Foreword for After Shock, a collection of future-focused essays.
Table of Contents
Chapter 1 Knowing humans 25
Chapter 2 The human system 43
Chapter 3 Recognizing the chasm 63
Chapter 4 Decision disruption 83
Chapter 5 Overcoming obsoledge 99
Chapter 6 Leadership reboot 119
Chapter 7 Truth, transparency, and trust 129
Chapter 8 Tectonic shifts 147
Chapter 9 Creating the convergence 165
End notes 205
About the author 223
What People are Saying About This
“Expansive, intriguing, and deeply human, Convergence continues the Toffler legacy. Westphal connects seemingly disparate facts to examine the vast opportunities and immense challenges facing a changing society. She offers her readers perspective and a path to create their future.” George Anderson, Partner and Leader of Board Effectiveness Services, Spencer Stuart
“Deborah Westphal uses her own journey to show us how the business environment has evolved and more importantly, what it can become ifI say, ifwe stop for just a minute and think about the power of the human system; the system that is one of a kind and always changing.” Loretta Penn, President, PECC LLC
“Convergence is must-reading for today’s organizations and businesses. Deb Westphal brings her breadth of experiences and knowledge to remind us of the need for human-centric leadership of all organizations in these dynamic times. She provides a perspective for ensuring humans are at the center of the convergence of technological, societal, and organizational changes facing businesses. Alvin and Heidi Toffler would be extremely proud of her insights for the future.” General (retired) Lester Lyles, Independent Consultant, former Vice Chief of Staff, U.S. Air Force.
“When automation replaces humans, how should managers leverage the unique gifts that people bring to the workplace? As technological currents swirl and eddy with the currents of human endeavor, the convergence of competencies creates new opportunities. The successful enterprise of the future will understand how to navigate these swirls and eddies. Deborah Westphal brings a lifetime of experience to exploring the components of this convergence, using compelling anecdotes and allegories to identify and expound upon the components of convergence. A must-read for future-looking enterprises, Convergence will advance how you think about the future work environment and how to thrive in that environment.” Dr. Julie J.C.H. Ryan, CEO, Wyndrose Technical Group