Crisis De-escalation: A Mental Health Professional's Guide for Anyone Managing Conflict

This book evolved out of 15 years of doing trainings for individuals struggling with out-of-control people. I worked for decades in community behavioral healthcare, and was certified in two different systems for managing acting out behavior that could range from mild verbal aggression to physical assault. Over the years, I dug down deeper into the research, and also gathered on the experience and expertise of the many dedicated people I worked with. This book is meant to be helpful for anyo...