Critical Incident Stress Management in Aviation

Critical incident stress management (CISM) is now a well-established method in crisis intervention, and one that is clearly needed within aviation. However, there are many peculiarities in this branch of CISM which require thorough consideration.

People working in high-reliability environments need to be sensitive to others' reactions to critical stress. They are the normal reactions of normal people in abnormal situations. However, to ensure this a proper programme must be put in place, bas...