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Customer Astonishment: 10 Secrets to World-Class Customer Care

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THE “WOW” EXPERIENCE THAT CREATES CUSTOMER LOYALTY

Customer Astonishment : 10 Secrets to World-Class Customer Care by Darby Checketts Foreword by Paul B. Brown

Get your competition on tilt wondering HOW you DO IT!

Make sure everyone in your company reads this book and get all of the on the same page!

Great customer relationships make the world go around. Customers give us the opportunity to apply our talents to serve them. Then, they transfer money from their bank accounts to ours so that we ha...