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Customer Care: A Training Manual for Library Staff

By Pat Gannon-Leary, Michael McCarthy
eBook
$85.00
By Pat Gannon-Leary, Michael McCarthy
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Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff.

- Dual use – reference work and/or training manual

- Potential as a text book

- Applicable to a wider context than LIS – could be used for a whole HEI institutional ...

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ReferenceLibrary & Information ScienceInformation ScienceLibrary Science