Customer Success Manifesto: How to get clients to stay longer, feel happy and achieve better results. (Abridged)

Online gurus are lying to you about scaling to hundreds of clients without an exceptional customer experience. Ben and I created this book with that in mind. When you feel like there is much more to be done on how you serve your clients, we've got you.

For a long time, marketers, specifically in the online space, have been making bolder and bolder promises. We started with promises of being capable of running a six-figure business (expert or agency), then everyone was promising a seven-figur...