Dealing with Difficult Parents: Using a Circle of Influence Instead of a Circle of Authority

One of the most challenging tasks for a school leader is dealing with difficult parents. But most times parents do not set out to be difficult, well at least 95% do not. Most parents who have to have an encounter with a school leader about a situation involving their student are not looking for a pass for their child. They are simply wanting to advocate for their child's success. School leaders are charged with making many difficult decisions throughout the day, and their role is oftentimes...