Dealing with Screamers, Liars, and Criers: Or the Art of Sales

The title of this book, Dealing with Screamers, Liars, and Criers, may be a bit misleading to people who do not engage in the sales and service field. Dealing with screamers, liars, and criers has nothing to do with controlling children or managing their lives. But if you do work for a business to help with problem resolution or direct sales, you know exactly what I speak of.

This book has everything to do with overcoming your client's negative behavior while promoting goods and services or ...