Dear Patient: A Practical Guide to Patient Experience

Great progress has been made in creating awareness of patient experience and promoting its practice in care settings and among commissioners of health and care services. However, the true appreciation and practice of patient experience is yet to be the norm, even in advanced economies. The days of 'the doctor knows best, so be grateful and be quiet' are almost gone but unfortunately staggers on in some quarters. The key purpose of Dear Patient – A practical guide to patient experience is to...