ISBN-10:
0335208886
ISBN-13:
9780335208883
Pub. Date:
11/15/2002
Publisher:
McGraw-Hill Professional Publishing
Delivering Excellence in Health and Social Care: Quality, Excellence and Performance Measurement / Edition 1

Delivering Excellence in Health and Social Care: Quality, Excellence and Performance Measurement / Edition 1

by Max Moullin

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Product Details

ISBN-13: 9780335208883
Publisher: McGraw-Hill Professional Publishing
Publication date: 11/15/2002
Pages: 254
Product dimensions: 9.00(w) x 6.00(h) x 0.53(d)

About the Author

Max Moullin is a senior lecturer in Total Quality Management and Organisational Excellence at the School of Business and Finance at Sheffield Hallam University and a member of Trent Regional Health Authority's Modernisation Board. He is also a Director of South Yorkshire Excellence, which promotes quality and excellence for organizations across the region.

Table of Contents

Foreword by David Fillingham, Director of the NHS Modernization Agency
What is quality in health and social care?
Quality management
Quality standards and quality systems
The Excellence Model
Leadership, policy and strategy
People development and involvement
Partnerships and user involvement
Process improvement
Performance measurement
Delivering excellence: A final word
References
Index.

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