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Delivering Knock Your Socks off Service based on 0 ratings. 1 reviews.
In Delivering Knock Your Socks Off Service, Performance Research Associates ¿ with some editorial help from Ron Zemke ¿ highlight the main principles and techniques involved in providing great customer service and resolving customer problems. This lively book features many short chapters, cartoons, bulleted axioms and what-to-do examples. However, much of the information seems very familiar, like a juiced-up version of hints, tips and advice that have appeared in many other customer service books. Thus, it has a kind of déjà vu quality. While someone who is experienced in this field may find the information here too familiar, we recommend this accessible volume as a great introduction to customer service.