Table of Contents
Introduction 1
1 Serve 9
Selflessness 11
Service Unlocks Leadership 14
Service Changes Hearts, and Changed Hearts Change People, Teams, and Organizations 16
The Magic of Service (The Service Effect) 22
Service to Results 29
The Practice of Service 32
Acts of Service 41
Service Impacts 45
Serve First, Lead Second 47
2 Open (Up) 51
Safety First 53
Opening Up 55
You Go First 57
No One is Perfect 60
Norms to Perform 70
Support, Encourage, and Mine 74
3 Nurture 79
When Nurturing Takes a Wrong Turn 82
Cookie Cutter Management 83
Move Up, Over, or Off 85
Care More about Those You Lead than What You Fear 100
Roll Up Your Sleeves 103
You Can’t Nurture if You Don’t Make an Effort to Understand 118
4 Inspire 127
The Where, Why, and How 131
Up Your Expectations 148
Positive Leaders Inspire Positive Results 150
Recognition and Rewards 161
Celebrate, Celebrate, Celebrate 164
Thank You! 168
Walk the Talk 171
Talk the Walk 175
5 Commit 185
Commitment to Becoming a Care to Lead Leader 188
Growth is Not Optional 189
The Five-Minute University 190
What’s the Plan? 192
Conclusion 193
Acknowledgments 197
About the Author 199
Index 201