E-Government in Canada: Transformation for the Digital Age

The rapid expansion of the Internet has fueled the emergence of electronic government at all levels in Canada.

E-government's first decade featured online service underpinned by a technically secure infrastructure. This service-security nexus entails internal governance reforms aimed at realizing more customer-centric delivery via integration and coordination across departments and agencies. Yet, as online networking has become more pervasive and public demands for participation rise, press...