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Effective Client Management in Professional Services: How to Build Successful Client Relationships
By Jack Berkovi
eBook
$139.95
By Jack Berkovi
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Effective Client Management in Professional Services explains how firms become client-centric, providing a comprehensive, pragmatic guide to the Client relationship journey, from identifying potential Clients to their engagement, care, retention, development, loyalty and beyond. The handbook format has exercises and tools which can help to establish which Clients are likely to be the most lucrative and thus provide the desired financial returns. The book also includes insights from top prac...