Elementary, my dear Walid

Elementary, my dear Walid explains the real motivations behind the relocation of so much of the United States call center industry to the countries of the Indian sub continent. In this book readers will also see clearly just how illogical it is to choose countries such as India, Pakistan and Bangladesh for establishing new international outsourcing call centers, especially with access to such sensitive information about the customers of airline companies and the bank account details of the ...