Empathy and Understanding In Business

In the business times of yesteryear, many did not believe that empathy and understanding mixed well with sound business decisions. However, with the more recent breed of entrepreneurs, many have increasingly recognized that successful and long-lasting relationships depend on using both empathy and understanding to build a solid foundation.

The master of negotiation and Celebrity Expert® in this book, Chris Voss, reminds us that entrepreneurs want lasting relationships that build trust and cl...