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Empathy In Action: How to Deliver Great Customer Experiences at Scale

By Tony Bates, Natalie Petouhoff
eBook
$14.99
By Tony Bates, Natalie Petouhoff
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AUTHOR BIO - About Tony Bates

Tony Bates has led multiple billion dollar companies with a simple ethos of “know your customers”. Tony Bates, CEO of Genesys, leads the company’s strategy, direction and operations in more than 100 countries, overseeing a global team of more than 5,000 employees. With decades of experience steering B2B and B2C companies through major market transitions and rapid scaling, he is a passionate technologist at heart. Beginning his career in network operations and i...

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