Employees First!: Inspire, Engage, and Focus on the Heart of Your Organization

Employees First!: Inspire, Engage, and Focus on the Heart of Your Organization

Employees First!: Inspire, Engage, and Focus on the Heart of Your Organization

Employees First!: Inspire, Engage, and Focus on the Heart of Your Organization


    Qualifies for Free Shipping
    Choose Expedited Shipping at checkout for delivery by Thursday, December 14
    Check Availability at Nearby Stores

Related collections and offers


"You provide a red-carpet treatment for your employees and they’ll reward you with their effort, time, and loyalty."- Jeffrey W. Hayzlett

The world is changing and it’s time to reimagine and reshape your employee experience. Take care of the people who take care of your customers.

How do we get an hourly employee who has never received red carpet customer service, to give it? The answer is obvious, isn’t it? You roll out the red carpet for them, of course.

Employees First! presents recognition strategies and appreciation techniques, but it goes deeper than that. You will learn how giving your team members a voice in your company, supporting them with knowledge and training, giving them purpose and equitable pay, translates into higher productivity and happier customers. Discover what real empowerment is, and why building a diverse culture of inclusion is beneficial to all involved.

Donna shares many tried and true ideas for rolling out the red carpet for your new hires and keeping it out for the long term, as well as tips on how to foster a culture of kindness and create space for coworkers to lift each other up. Most of all, you’ll gain strategies for honoring the very people who make your company what it is—your internal customers—your team.

Employees First! will help you:
  • Provide Your Team with a Sense of Purpose
  • Cultivate Kindness and Compassion at Work
  • Improve Informational, Interpersonal, and Inspirational Communication
  • Encourage Diversity and Inclusion
  • Compensate Fairly without Breaking the Bank
  • Keep Your Remote Team Connected

Product Details

ISBN-13: 9781632652003
Publisher: Red Wheel/Weiser
Publication date: 04/01/2022
Pages: 240
Product dimensions: 6.00(w) x 9.00(h) x 0.80(d)

About the Author

Donna Cutting, CSP is the author of The Celebrity Experience and 501 Ways to Roll Out the Red Carpet for Your Customers. She has been named one of the Top 30 Global Gurus in Customer Service (2020, 2021) and in Organizational Culture (2021). The Founder and CEO of Red-Carpet Learning Systems, Inc., she helps organizational leaders turn prospects into customers and customers into raving fans. More info can be found at redcarpetlearning.com.

Table of Contents

Foreword vii

Introduction ix

Chapter 1 Give Them Something to Care About 1

Chapter 2 Show Them Authentic Appreciation 21

Chapter 3 Cultivate a Culture of Kindness and … 41

Chapter 4 Roll Out the Red Carpet on Day One 71

Chapter 5 Start Spreading the News 85

Chapter 6 Create a Culture in which Everyone Is Welcome 107

Chapter 7 Get Creative with Compensation 145

Chapter 8 Champion Workplace Wellness 165

Chapter 9 Create a Safe Space 183

Chapter 10 Keep Your Remote Team Connected 197

What's Next? 211

Chapter Notes 215

Resources 221

Acknowledgments 223

From the B&N Reads Blog

Customer Reviews