End Of Online Shopping, The: The Future Of New Retail In An Always Connected World

by Wijnand Jongen

Overview

Retail is going through difficult times and is suffering the consequences of both the economic crisis and the digitization of society. Fundamentally, there is a bigger problem: stores cannot keep up with the changing behavior of customers who are connected 24/7, customers for whom there is no distinction between online and offline.The End of Online Shopping: The Future of New Retail in an Always Connected World describes how the smart, the sharing, the circular, and the platform economy are shaping a new era of always connected retail. Retailers urgently need to innovate if they want to stay relevant in a world dominated by marketplaces and sharing platforms. The book contains inspiring examples from different industries — which include the usual suspects such as Amazon, Alibaba, and Google, but also local startups — and covers all aspects of the customer journey, from orientation and selection to delivery.The End of Online Shopping provides an excellent overview of shopping trends and developments worldwide, and offers readers indispensable insights into the future of retail.

Product Details

ISBN-13:	9789813274761
Publisher:	Ws Professional
Publication date:	09/05/2018
Pages:	304
Product dimensions:	6.00(w) x 9.00(h) x 0.64(d)

Table of Contents

Introduction 7

1 The onlification of society 11

2 Onlife retail in the smart economy 27

3 Consumers in the sharing economy 51

4 Sustainable shopping in the circular economy 69

5 Winner takes all in the platform economy 91

6 Power to the onlife consumer 113

7 Orientation: the N=1 effect 131

8 Selection: new paradigm of choice 145

9 How to pay: no-click buying in the blockchain 161

10 Delivery: the last mile dilemma 181

11 Customer care: customer service becomes customer intimacy 203

12 New business models 217

13 Work and study in onlife retail 237

14 The rise of the network society 255

Thanks 267

Notes 271

Index 294