Engaging Your Team: Lessons for Servant Leadership

Engaging Your Team: Lessons for Servant Leadership

by David Zanca

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Overview

Engaging Your Team: Lessons for Servant Leadership

David Zanca’s Lessons Learned on a Journey to Servant Leadership

In a world of polarization, incivility, and questionable leadership values, David Zanca offers a model of leadership based on proven servant leader examples drawn from the Bible, historical figures, current events, and both personal and professional experiences.

These experiences are framed as a set of lessons for the next generation of leaders, regardless of their industry or seniority. Students, professionals, managers, parents, and executives can all benefit from the insightful lessons, examples, and takeaways found within this book.

True to the calling of a servant leader, all the profits from the sale of this book will be donated to charities that either serve those less fortunate or that foster the development of future leaders.

Easy-to-apply lessons for leaders and managers at all stages of life and career

--ABOUT THE AUTHOR: David Zanca has over thirty-four years of experience in information technology, having served the majority of his career at FedEx. He served as the IT executive responsible for enabling FedEx to be the leader in ecommerce delivery technologies. What David is perhaps most remembered for during his years at FedEx is his leadership style where team members were respected and valued, that he was accessible and engaged in the day-to-day activities of the organization, and that integrity was critical.

Prior to joining FedEx, David worked eleven years with Andersen Consulting (now Accenture). He holds an MBA from Emory University and a bachelor’s degree from Duke University. He holds multiple professional certifications. David has served in positions of lay leader, trustee, and elder at churches where he and his family have belonged.

David and his wife, Ginny, have been married for over thirty-five years and have two children. His interests begin with family activities and include travel, hiking, college basketball, golf, running, and reading non-fiction.

Product Details

ISBN-13: 9781613144336
Publisher: Innovo Publishing
Publication date: 09/01/2018
Pages: 230
Product dimensions: 6.00(w) x 9.00(h) x 0.56(d)

About the Author

ABOUT THE AUTHOR: David Zanca has over thirty-four years of experience in information technology, having served the majority of his career at FedEx. He served as the IT executive responsible for enabling FedEx to be the leader in ecommerce delivery technologies. What David is perhaps most remembered for during his years at FedEx is his leadership style where team members were respected and valued, that he was accessible and engaged in the day-to-day activities of the organization, and that integrity was critical.

Prior to joining FedEx, David worked eleven years with Andersen Consulting (now Accenture). He holds an MBA from Emory University and a bachelor's degree from Duke University. He holds multiple professional certifications. David has served in positions of lay leader, trustee, and elder at churches where he and his family have belonged.

David and his wife, Ginny, have been married for over thirty-five years and have two children. His interests begin with family activities and include travel, hiking, college basketball, golf, running, and reading non-fiction.

Table of Contents

CONTENTS

Illustrations ...................................................................................................vii

Foreword ....................................................................................................... ix

Preface ........................................................................................................... xi

CHAPTER ONE: SERVANT LEADERSHIP JOURNEY

One: Introduction (Lessons 1-15; partial listing below)................................. 23

Lesson 1: Serve Others First.......................................................................... 27

Lesson 5: When You Make a Mistake, Own Up .......................................... 37

Lesson 10: Help People Connect to a Larger Sense of Purpose ...................... 51

Lesson 15: Never Get in the Way of Someone Trying to Better Themselves ... 67

CHAPTER TWO: LEADERSHIP WISDOM

Two: Introduction (Lessons 16-30; partial listing below)............................ 73

Lesson 16: Not Everything Is Win-Win, or Even Win-Lose........................ 77

Lesson 20: Allow Honest Feedback—A No Hint Zone................................ 91

Lesson 25: Weddings, Babies, Hospitals, and Funerals................................. 106

Lesson 30: When Faced with Setbacks and Criticisms, Keep Perspective....... 121

CHAPTER THREE: MANAGERIAL LESSONS

Three: Introduction (Lessons 31-45; partial listing below)............................. 125

Lesson 31: The Toughest Job Is on the Front Line........................................ 127

Lesson 35: Walk the Halls—Be Accessible................................................. 139

Lesson 40: Don't Let the Urgent Get in the Way of the Important.............. 158

Lesson 45: Recognize Milestones such as Birthdays................................. 172

CHAPTER FOUR: CAREER LESSONS

Four: Introduction (Lessons 46-55; partial listing below)................................ 177

Lesson 46: So You Want to Become a Manager............................................ 181

Lesson 50: Seek the Heat............................................................................. 189

Lesson 55: Be on Time, or Better Yet—Be Early................................... 202

Lesson 60: Take a Public Speaking and/or Public Relations Class.............. 221

Notes............................................................................................................ 225

Acknowledgments.................................................................................... 227

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