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Escritório de Processos: BPMO (Business Process Management Office)
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Este eBook apresenta um conjunto de frameworks que auxiliam o profissional a planejar, estruturar, implantar e conduzir um Escritório de Processos (EP) ou Business Process Management Office (BPMO), abordando todas as etapas e instrumentos necessários para a sua operacionalização.Além dos aspectos de governança, serão abordadas as técnicas de gestão de melhoria incremental (Business process improvement) e de gestão da transformação (Business process engineering).O eBook destina-se aos profis...
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