Experience Rules: How Positive Experiences Will Drive Profit Into The Future

Whether you are an entrepreneur, a business executive, or in HR, IR, marketing, or supply chain, this groundbreaking book is the how-to you need to be successful in today's---and tomorrow's---business environments. With chapters on creating positive experiences for your employees, your customers, the families of your customers and employees, your suppliers and vendors, your community, and even your shareholders, Experience Rules details what hundreds of companies are doing to deliver great ...