Exploring Wicked Problems: What They Are and Why They Are Important

Former Secretary of State George Shultz once drew a distinction between “problems you can solve and problems you can only work at.”

These two types of problems have names: They are tame or wicked.

Many people believe that their problems are “wicked,” yet few seem to understand what should be done with them. Wicked problems are messy, confusing, unstable, ill-structured, and ambiguous.

This book explores the timely issue of wicked problems – what they are and why they are important. The auth...