Flex: The New Playbook for Managing Across Differences

Flex: The New Playbook for Managing Across Differences


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Flex: The New Playbook for Managing Across Differences by Jane Hyun, Audrey S. Lee

Renowned executive coaches and global leadership strategists Jane Hyun and Audrey S. Lee offer lessons on the vital skill of “Flexing”—the art of switching leadership styles to more effectively lead people who are different from you, allowing managers to successfully manage the multicultural workers of today and tomorrow.

Flex offers a proactive strategy for managers to navigate and leverage diversity effectively in this new global economy, showing managers how to: understand the power gap, the social distance between you and those in the workplace of different cultures, ages, and gender; flex your management style, by stretching how you work and communicate with others, and bridging the gap with more effective communication, feedback tools and building healthy teams; and multiply the effect, by teaching these skills to others and closing the power gap with clients, customers, and partners to create innovative solutions.

Creating flex in a company’s management style will impact all aspects of developing the talent you have, attracting future talent and building relationships with customers in this competitive marketplace. Now, Flex: The New Playbook for Managing Across Differences shows you how.

Product Details

ISBN-13: 9780062248527
Publisher: HarperCollins Publishers
Publication date: 03/25/2014
Pages: 336
Sales rank: 873,804
Product dimensions: 6.00(w) x 9.10(h) x 1.20(d)

About the Author

Jane Hyun is an internationally renowned executive coach and global leadership adviser to Fortune 500 companies, business schools, and nonprofit organizations. She speaks frequently on the topics of authenticity, culture, and leadership. A graduate of Cornell University with a degree in economics, she is the author of Breaking the Bamboo Ceiling. She lives in New York City.

Audrey S. Lee is an executive coach and global leadership strategist for Fortune 500 companies, universities, and nonprofit organizations. A sought-after speaker, she is also a performer who combines her onstage experience and business acumen to deliver effective leadership programs focusing on culture, communications, and executive presence. Prior to her work in leadership development, she managed key marketing initiatives in high-tech companies. She lives in New York City.

Table of Contents

Introduction xiii

Glossary of Key Terms xxv

Part I Getting Inside the Gap: What Keeps Us from Connecting

Chapter 1 What You Don't Know Can Hurt You: How We (Don't) Talk about Difference 3

Chapter 2 Managing the Power Gap 33

Chapter 3 Culture and Communication: Flexing across Styles 47

Chapter 4 Portrait of a Fluent Leader 67

Fluent Leader Profile: Rosaline Koo-Building Fluency Beyond Stereotypes 89

Part II The Killer App: Flexing Across the Gap

Chapter 5 Power Gap Principle: Flex Your Management Style 99

Fluent Leader Profile: Don Liu-Bridging the Gap through Generosity of Spirit 126

Chapter 6 Navigate the Power Gap with Your Peers 131

Chapter 7 Go the Distance with Your Superiors 151

Fluent Leader Profile: Erby L. Foster Jr.-The Fluent "Agent" and Champion 170

Chapter 8 Connecting with Customers and Partners 177

Profile: Memorial Hermann Southwest Hospital-Health-care System Identifies Innovative Solutions for Patient Needs 197

Part III Multiplying Your Success

Chapter 9 Onboarding Your Employees-Getting It Right from Day One 207

Fluent Leader Profile: Steve Miola and Ray Bain, Merck Research Laboratories-Creating a Fluent Company Culture 227

Chapter 10 Mentors, Sponsors, Coaches, and the Gift of Feedback 235

Fluent Leader Profile: Rich Hille-From the Baseball Fields to the Corporate Boardroom: Leading a Winning Team 257

Chapter 11 Leveraging Diverse Thinking from Your Teams to Drive Innovation 263

Conclusion 283

Bibliography 287

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