Fresh Notes on Customer Service

Gain a competitive edge in your business by providing world-class customer service! The importance of superior customer service in today’s global economy cannot be understated. In Fresh Notes on Customer Service, author Michael D. Brown challenges the way businesses approach customer service by introducing a revolutionary idea: Treat the employee as #1 and the customer as #2 and customer satisfaction will increase exponentially—along with your bottom line. A short, no-fluff handbook for tho...