From the Field to the Boardroom: How consistently successful sports organizations and businesses bolster employee and customer relations

Growing up, I wanted to be a professional athlete. Specifically, I dreamed of playing centerfield in the major leagues. But when I faced my first 85mph fastball followed by a knee-buckling curve, I knew my baseball, and for that matter sports, playing days were numbered. So, I transitioned from player to fan. During this metamorphosis, I became interested in why some sports teams were perennial losers and others won consistently. I began studying sports organizations and their leadership, s...