Futurework: Putting Knowledge To Work In the Knowledge Industry

A look at how IPS builds specific information and tools directly into business processes and systems, enabling workers to independently solve problems on the job.

A company's success ultimately depends on each worker's completion of an infinite series of little "now's." To achieve peak efficiency in a climate of "now," organizations must use all possible resources to support each individual's performance of various tasks. "Integrated Performance Support" (IPS), a new concept developed by And...