Glad We Met: The Art and Science of 1:1 Meetings

by Steven G. Rogelberg

Overview

"Steven Rogelberg knows more about how to improve meetings than anyone on earth." - Adam Grant, PhD, #1 New York Times bestselling author of Think Again and Hidden Potential, and host of the TED podcast WorkLife

Forbes 5 Must-Read Books to Overcome Setbacks and Achieve Your Goals * SHRM top 12 New Books * The Next Big Idea Club's January 2024 Must-Read Books

There are an estimated 200-500 million 1:1 meetings held each day around the world, but are they run as transformatively as they could be? Or are they just talk?

In Glad We Met: The Art and Science of 1:1 Meetings Dr. Steven Rogelberg, author of The Surprising Science of Meetings, helps us maximize the potential of these crucial conversations.

1:1s are arguably one of the most critical meeting types for the success of team members, managers, coaches, teams, and organizations. The best managers recognize that 1:1s are not an add-on to their role as a manager. Conducting 1:1s successfully are foundational to being a manager. At the same time, these meetings are the core of a direct report's experience and development at work, including how well they engage and attach to their role, perceive the effectiveness of their manager, and envision their future at the organization. Scouring the research and evidence collected over 20 years from managers and team members, and drawing on interviews with top leaders from some of the most respected companies in the world, Steven Rogelberg covers topics such as:

· Why effective 1:1s are critical to your success and the success of your team
· Messaging and positioning 1:1s for maximum value
· Finding the correct 1:1 cadence and meeting length to maximize positive impact without over-meeting
· Managing the intricate balance of productivity-building, relationship-building, and employee development
· Designing 1:1s with intentionality, from where to conduct the meeting to building agendas to optimize effectiveness
· Acting as leader coach and leveraging key skills around facilitation, listening, and feedback-giving
· How to personalize your 1:1 approach to fit you and your direct reports - one size does not fit all

Glad We Met will make managers and direct reports walk away from every 1:1 energized more than any other moment of their workweek and with enduring impact.

Product Details

ISBN-13:	9780197641873
Publisher:	Oxford University Press
Publication date:	01/09/2024
Pages:	248
Sales rank:	180,758
Product dimensions:	5.80(w) x 8.50(h) x 0.90(d)

About the Author

Dr. Steven G. Rogelberg, an organizational psychologist, holds the title of Chancellor's Professor at UNC Charlotte for distinguished national, international, and interdisciplinary contributions. He is an award-winning teacher and recipient of the very prestigious Humboldt Award for his research on meetings. His last book, The Surprising Science of Meetings: How You Can Lead Your Team to Peak Performance (Oxford) was recognized by the Washington Post as the "#1 Leadership Book to Watch for". He and the book were also featured on CBS This Morning, Freakonomics, HBR, NPR, WSJ, and BBC World to name a few. Adam Grant has called Steven the "world's leading expert on how to fix meetings". He was the inaugural winner of the Society for Industrial and Organizational Psychology (SIOP) Humanitarian Award and just finished his term as President of SIOP, the largest professional organization in the world for I-O psychology.

Table of Contents

Section 1: Background and Foundation
Chapter 1 Brief introduction to 1:1s and the science underlying this book
Chapter 2 Why 1:1s

Section 2: Organization for 1:1s
Chapter 3 Messaging with team members
Chapter 4 1:1 Meeting Frequency and Cadences
Chapter 5 Logistics of 1:1s
Chapter 6 Agendas and who "owns" the meeting

Section 3: Carrying out 1:1s
Chapter 7 Key skills, behaviors, and mindsets to make 1:1s work
Chapter 8 Underlying keys to success
Chapter 9 Successfully conducting/participating in the 1:1: Manager perspective
Chapter 10 Successfully conducting/participating the 1:1: Team member perspective

Section 4: Post meeting
Chapter 11 Post meeting follow-up and tracking
Chapter 12 Evaluating and improving your 1:1s

Section 5: Special topics
Chapter 13 Managing meeting load to lessen meeting burnout and fatigue
Chapter 14 Cross-cultural/gender/age differences in perspectives on 1:1s
Chapter 15 Adapting book content to 1:1s with peers
Chapter 16 Adapting book content to 1:1s with customers/clients
Chapter 17 References

Appendices
Appendix 1: Summary checklist of 1:1 key dos
Appendix 2: Summary checklist of 1:1 key don'ts
Appendix 3: How to effectively give feedback
Appendix 4: Keys to successful coaching/mentoring
Appendix 5: Conducting a career conversation
Appendix 6: Keys to taking notes efficiently while still being present
Appendix 7: Techniques for diffusing anger/defensiveness
Appendix 8: Techniques for encouraging team members to share and communicate candidly
Appendix 9: Sample agenda templates for different types of meeting
Weekly 1:1
Peer-to-peer 1:1
Sales/customer 1:1
Debrief retrospective 1:1
Skip level 1:1
First 1:1 with a new employee

Editorial Reviews

"A blueprint for effective one-on-one meetings that are tailored to maximize impact and save you precious time." -Forbes

"Steven Rogelberg knows more about how to improve meetings than anyone on earth. If you've ever lamented that a meeting could've been an email, this book is filled with data and practical advice for making the time we spend together less miserable and more worthwhile." — Adam Grant, PhD, #1 New York Times bestselling author of Think Again and Hidden Potential, and host of the TED podcast WorkLife

"Starting, growing, and maintaining any business requires attracting and nurturing good people. And one of the best — and also most underutilized — tools in fostering talent is the 1:1 meeting. In this highly practical book, meetings expert Steven Rogelberg shares powerful science to inform and elevate these crucial interactions. Read Glad We Met — you and your team will be glad you did!" — Arianna Huffington, Founder & CEO, Thrive Global

"The world's leading scholar of meetings unpacks the most important meeting of all — direct conversations between managers and team members. Rooted in deep research and replete with actionable takeaways, this book will transform how — and why — you conduct these essential encounters. Glad We Met is an urgent read for anyone trying to find their footing on the modern workplace's new terrain." — Daniel H. Pink, #1 New York Times bestselling author of To Sell is Human and Drive

"Steven Rogelberg is one of the most important leadership thinkers writing today. This book is insightful and compelling. Rogelberg reveals how the real work in leadership is done in conversations — sense checking, creating engagement, and building trust." — Dean Stamoulis, PhD, Managing Director, Russell Reynolds Associates

"I learned so much from Glad We Met! One-on-one meetings will never go out of style because they are the bedrock of relationships, and I'm so glad Steven Rogelberg has compiled this authoritative guide to how to do them best!" — Angela Duckworth, Rosa Lee and Egbert Chang Professor at the University of Pennsylvania and author of #1 New York Times bestseller, Grit: The Power of Passion and Perseverance

"One-on-one meetings between managers and direct reports can make or break a team. Rogelberg shows, step by step, how to use these meetings to enhance work satisfaction and productivity. This is a very valuable book!" — Carol Dweck, PhD, Lewis and Virginia Eaton Professor of Psychology, Stanford University; author of Mindset: The New Psychology of Success

"The book is amazing! It's everything I never knew and I always wanted to know about 1:1s! Whether you're just starting out as a manager, or are a senior executive, a recent graduate, or have decades of experience, Glad We Met is a must read." — Adam Husein, Senior Vice President, Global Enterprise Data Science, Analytics, and Social Intelligence, Warner Bros. Discovery

"We extend our minds and enhance our intelligence by thinking in concert with other people—and one of the best ways to do this is to meet one on one. In Glad We Met, Steven Rogelberg makes a powerful case for crafting our 1:1 meetings with more care and intention. Drawing on decades of research, he provides a blueprint for making such meetings effective and productive. This book is a must-read for any manager who wants to lead a team to success." — Annie Murphy Paul, author of the Washington Post bestseller The Extended Mind: The Power of Thinking Outside the Brain

"You grow your people to grow your organization—a seedbed of that growth is the 1:1 meeting. This frequently unprepared for, often canceled, and seemingly inconsequential meeting can be, when deliberately done, a valuable investment in people and one that makes them feel genuinely seen. That's where Steven Rogelberg's evidence-based, decades-in-the-making, action-oriented approach to 1:1s comes in. Every manager (and parent) should read this book now. Your people and your organization will be glad you did." — Whitney Johnson, CEO, Disruption Advisors, Top #10 Management Thinker, Thinkers50, WSJ and USA Today bestselling author of Smart Growth: How to Grow Your People to Grow Your Company

"It is clear that many if not most leaders struggle with carrying out their 1:1 meetings. Making matters worse, leaders often have a blind spot, with their perceptions of 1:1s being more positive than what their directors have to say. To help rectify this situation and promote the incredible potential of 1:1s, Steven Rogelberg offers compelling and practical evidence-based guidance for 1-1 meetings worth everyone's time and effort. This is a must-read for leaders, workers, and teammates around the globe." — Alex Alonso, PhD, Chief Knowledge Officer, Society for Human Resource Management (SHRM)

"If world leaders read this book and led 1:1 meetings with greater collaboration and impact, the world would be more peaceful and prosperous. Until then, you should read this book to improve your own approach to management and leadership." — Asheesh Advani, CEO, Junior Achievement Worldwide

"Glad We Met can fundamentally change and improve lives at work. It brings a rich, robust, and surprising science to bear on a critical leadership activity — the 1:1 Meeting. All leaders should read this book. All coaches should read this book." — Matt Mochary, CEO Coach, CEO of Mochary Method Inc. and author of bestselling book, The Great CEO Within: The Tactical Guide to Company Building

"Based on extensive research, Steven Rogelberg discusses incredibly well why effective 1:1 meetings lead to improved personnel performance and happiness, and are critical to business success. This superb book is for anyone who manages people, and for any business that wants to succeed." — Elizabeth F. Churchill, PhD, Senior Director, Google

"Glad We Met is a game changer for leaders of all levels. It casts a bright light on the importance of the 1:1 meeting and how these meetings impact both individuals and the overall team. It is a delight to read, grounded in science and contains highly practical tips and stories." — Robin Cohen, PhD, Head of Talent Management Pharmaceuticals and Enterprise R&D, Johnson & Johnson

"After reading this book, you will think differently about 1:1 meetings! Glad We Met provides highly compelling tools and strategies to help you unlock the full potential of your 1:1 meetings to build stronger relationships, and ultimately create a more human-centered workplace culture. This is a must read." — Jennifer Fisher, Chief Well-being Officer, Delloitte & bestselling author of Work Better Together: How to Cultivate Strong Relationships to Maximize Well-Being and Boost Bottom Lines

"Glad We Met shows how 1:1s might be the most powerful way to build trust and inspire individual performance and engagement, yet arguably is the least developed tool in a People Leader's toolkit. Dr. Rogelberg does a masterful job of conveying the art and science of 1:1 meetings and equipping managers with a simple, pragmatic and actionable playbook that they can implement immediately." — Josh Greenwald, SVP, CHRO TIAA Retirement Solutions

"Rogelberg does an incredible job making the case that the 1:1 meeting should not be taken for granted by leaders. He provides highly compelling evidence-based insights designed to made 1:1s highly effective and positively impactful for all parties. No matter what leadership level you are, you will be very glad you read this book." — Dave Burwick, CEO, The Boston Beer Company

"Humans have survived and thrived through the stories they tell and the connections they make with each other about their lived experience. At work and in life outside of work, small actions can produce oversized impact. As Lao Tzu prophetically noted, 'Great acts are made up of small deeds.' Professor Rogelberg poignantly and persuasively reminds us that one of the most common practices at work, one-on-one meetings, is precisely one of those 'small deeds' that contribute to 'great acts.' This evidence-based book is replete with actionable advice that can move one-on-one meetings from the mundane to the fuel that can literally transform individuals, teams, and organizations." — David Altman, PhD, Chief Research & Innovation Officer, Center for Creative Leadership

"A fantastic, enjoyable book, packed with unique evidence-based insights. Glad We Met can absolutely elevate work life for both leaders and teams. A must read!" — Tasha Eurich, PhD, New York Times bestselling author of Insight and Bankable Leadership

"Glad We Met does for one-on-one meetings what The Surprising Science of Meetings did for standups and work sessions. At last, there is a research-backed but highly practical step-by-step guide to make the most the time you have with your direct reports. As Rogelberg keenly notes - the one-on-one meeting can be the foundation of your relationship with your team members, but only if done well. Glad We Met provides a roadmap on how to make these meetings useful and fulfilling for leaders and team members, alike." — Stephanie Johnson, PhD, Professor and Director, Doerr Institute for New Leaders and author of the WSJ bestseller, Inclusify: The Power of Uniqueness and Belonging to Build Innovative Teams

"1:1s can make or break your team, your culture, and your company. In this must-read guide for managers, Dr. Rogelberg explains the evidence-based simple steps you can take to make sure every 1:1 makes you and your team better." — Laszlo Bock, former CHRO of Google and founder of Humu and Gretel.ai

"Refreshingly practical, this book is the definitive guide for making meetings work- especially those all-important one-on-one meetings with people who depend on you to perform and thrive. Author Steven Rogelberg, the leading expert in the important and understudied topic of meetings, offers actionable advice that will make anyone a better manager." — Amy Edmondson, PhD, Novartis Professor of Leadership and Management, Harvard Business School and author of the bestseller, The Fearless Organization

"With an approachable tone and loads of pragmatic tools and templates, Steven Rogelberg's new book on that most ubiquitous meeting type, 1:1's, is essential reading. As with his prior book on meetings, this is well-researched and grounded in solid science, but still accessible and relevant. While written to managers, this book is also useful for those who actually own those meetings - the team member." — Alexis Fink, PhD, Vice President, People Analytics and Workforce Strategy, Meta and President-Elect of the Society for Industrial and Organizational Psychology

"In this era of global uncertainty, conflict, massive change, technological advances, disengaged workers, burnout, and a complete reimagination of the role work plays in our lives, Steven's book is a timely reminder of the core responsibility of a manager...to connect an employee to the mission and purpose of the organization, understand their role in the organization's success, to support them to deliver superior work that drives business results and to unleash their inner greatness. While the setting, frequency or length may vary, it starts with a caring, empathetic manager who sends powerful messages about support, inclusion, performance, and excellence during thoughtful, planned meetings and about becoming the best at the job at hand and preparing for career advancements ahead. This book is a must-read roadmap for managers to successfully take employees on that journey." — Rebecca L Ray, Executive Vice President, Human Capital, The Conference Board

"So many of us miss the opportunity to use 1-1 meetings as the powerful tool they are. Thankfully, Steven Rogelberg has created the definitive guide to leading radically useful 1-1s that can build relationships and transform your connections with colleagues, team members, and your own manager." — Dorie Clark, Wall Street Journal bestselling author of The Long Game and executive education faculty, Duke University Fuqua School of Business

"Glad We Met is an incredibly exciting and rare work that sheds a bright light on a critical work activity too often taken for granted - the 1:1 Meeting. Its evidence-based insights are highly compelling and can be leveraged to truly change the work lives of your team and by doing so promote success for you and your organization. This is a must read." — Robert Pasin, CEO, Radio Flyer

"Glad We Met may be one of the most helpful, valuable, practical, and grounded leadership books of the year. It is insightful and a joy to read. More importantly, it is useable. Rogelberg leverages cutting edge science to guide leaders to make 1:1 meetings truly work to promote employee and leader thriving." — Peter Bregman, CEO Bregman Partners and bestselling author of 18 Minutes and Leading with Emotional Courage

"My introduction to Steven was catalyzing. He packed practical, science-based wisdom into an engaging 1-hour keynote based on his excellent book, Glad We Met. Through Steven, we've taught my company, and now our clients, that your success in a 1:1 is equal to your success as a leader. 1:1's are the stage upon which you solve your complex work problems as well as where you set your leadership brand, and create a psychologically safe environment to connect, coach, develop, retain talent, and combat burnout." — Tacy M. Byham, PhD, Chief Executive Officer, DDI and co-author of Your First Leadership Job

"Are you looking for a way to truly connect with your team and help them achieve their highest potential? Look no further than Glad We Met. In this book, Dr. Rogelberg offers a unique perspective on how stewardship of time and talent through effective one-on-ones nurture professional growth and lead to meeting high and hard-to-achieve goals." — Aldo Zanoni, CEO of Riva International and Co-Founder of Kairos - Software for Meetings in a Hybrid World

"This highly compelling book provides a very practical and research driven blueprint for how to go about achieving effective 1:1s. And guess what - that value is in the eyes of the recipient, not those of the manager. Managers are there to support and to help their directs be at their best. A great read for anyone wanting to know how to best engage with those they work with, and by doing so, reach new heights as a manager." — Matthew Saxon, Chief People Officer, Zoom Video Communications

"Are you looking for a way to truly connect with your team and help them achieve their highest potential? Look no further than Glad We Met. In this book, Dr. Rogelberg offers a unique perspective on how stewardship of time and talent through effective one-on-ones nurture professional growth and lead to meeting high and hard-to-achieve goals." — Aldo Zanoni, CEO of Riva International and Co-Founder of Kairos-Software for Meetings in a Hybrid World

"Glad We Met explains the entire process of a good one-on-one, from preparation to the meeting itself and the follow-up...This book is an easy read, with many tables, charts, and tools to help readers complete the process. It also gives some good examples of how a conversation might go and how to define needs. Everyone who has one-on-one meetings-which is almost everyone-should read this book, if not have a copy to look at immediately." — Choice

From the Publisher