Good Services: How to Design Services that Work
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't.
A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
1137080393
A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Good Services: How to Design Services that Work
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't.
A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
23.0
In Stock
5
1
Good Services: How to Design Services that Work
192
Good Services: How to Design Services that Work
192
23.0
In Stock
Product Details
| ISBN-13: | 9789063695439 |
|---|---|
| Publisher: | Laurence King Publishing |
| Publication date: | 03/03/2020 |
| Pages: | 192 |
| Product dimensions: | 5.30(w) x 7.75(h) x 0.80(d) |
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